Others- Faq -Dingfeng Craft Gift Limited

How can I touch with you?

Our company name is Dingfeng Craft Gift Ltd. Our address is in No.19, Luqing Road, Gaosha Industrial Park Zhongshan City,Guangdong province.

Tel：+86 0760-88506862
Fax：+86 0760-88506861
Website：www.dfenggift.com
Email：inquiry@dfenggift.com

Can I get sample before ordering large orders?

Yes, you can get pre-production samples before mass production, you need to pay for sample cost, but as soon as you place the main order for mass production after pre-pros approval, the sample cost will be deducted from your final cost.

How can I get a quotation?

You just need to call at +86 0760-88506862 or email us at inquiry@dfenggift.com.

What should I provide to get a quotation?

You need to tell us the shipping country, style of products, color, quantity, name of accessories and any other requestments, you have via Live Support chat tool or email us at inquiry@dfenggift.com and we will reply to you with exact quotation soon.

Is there any hidden or setup charge?

No, there is NO setup charges or hidden charges, the quotation we provide is the exact and only cost you need to pay.

How long dose it take to get a quotation?

If you need instant quotation, we will ask you to chat with us via our Online Live Support too. We have our expert customer service team to answer you with instant quotation. We also provide quotation as soon as via email support.

What are the payment options you offer?

We offer variety of payment options, and all of them are secured. We offer payment through Paypal, Master Card, Visa Card, Western Union and Bank Transfer. Please note that we can only start production after receiving your payment for the order, so we suggest you choose to pay through Paypal, Master Card, Visa Card for Rush order.

What guarantee do I have that assures me I will get my order from you since I have to pay in advance? What happens if the products you shipped are wrong or poorly made?

We do not only believe that our job consists in making good products but also building strong and long-term relationship with our customers. Our reputation among customers and their satisfaction are the main reasons for our success.
Furthermore, whenever a customer makes an order, we can make approval samples on request. It is also in our own interest to get approval from the customer first before starting production. If the product does not meet your strict requirements, we can provide either immediate refund or immediate remakes at no extra cost to you.
We have set up this model in order to set customers in a position of confidence and reliability.